About card arrival.
Once we’ve processed your completed credit card application, received your security funds (if applicable), and verified your identity, you’ll receive your card by regular mail in 7-10 business days. We’ll also send you a welcome package that explains how to use your new credit card.
As a security measure, your personal identification number (PIN) is mailed for Capital One cardholders, and an activation code is emailed as well as mailed for Costco cardholders, both sent separately from your new card.
If you haven’t received your card after 15 business days, or your address has changed since your application, contact us to speak with a customer service representative.
About PIN arrival.
If you’re a Capital One cardholder, you’ll receive a copy of your PIN in the mail – it usually arrives a few days after your new card. If you’ve misplaced it or it doesn’t arrive, you can contact us to get another copy of your PIN. In the phone menu options, select or say:
- “PIN Options.”
- “Mail me my PIN.”
Then, we’ll send a new copy of your PIN to the address attached to your credit card account. As a security measure, Capital One customer service representatives cannot view or alter your PIN. You’ll only be able to receive a PIN through the mail.