Has anything changed with my account?
No. You’ll have the same account, same features, same account information – just shown in a fresh new design.
Has all my account information been transferred over?
Yes, it has. You don’t need to worry about a thing – you’ll still have access to all the same information and features.
When will I notice this change?
We’re moving cardholders to the new online banking site in phases, so you might already see the new site design and if not, the change is coming soon. Continue to sign in the same way you have previously – there’s nothing you need to do now.
Where will I notice this change?
The change will affect the desktop and mobile browser versions of our online banking site. The Capital One® mobile app will not change.
Will I be able to go back to the original site?
Once we transition to the new site design, you won’t be able to go back to the original site. We’ve given online banking a fresh new look so your important information is up front and easier to find. All the features you’re used to seeing will be on the new site.
Is the mobile app changing?
No. The Capital One mobile app is staying the same.
What accounts will this change apply to?
All online banking accounts for Capital One credit cards, including the Capital One Mastercard® for Costco members, will be on the new site. The online banking sites for Hudson’s Bay Credit and SaksFirst Credit accounts aren’t changing at this time.
Someone I know sees the new site when they sign in, but I don’t. Why?
We’re moving cardholders to the new site in phases, so if you’re not seeing the new online banking site yet, don’t worry! You will soon.
How do I sign in to the new site?
Your sign-in process will be the same – keep going to the same place you normally do to sign in. You’ll sign in with the same username and password that you currently use to access your Capital One account. When you sign in for the first time after we transition to the new site design, we’ll ask you to confirm your contact information before you proceed.
Why do I need to confirm my contact information before I enter the new site?
To help keep your account secure, we want to make sure we have your most up-to-date contact information. That’s why we’re taking the opportunity to review the phone number(s) and email address we have on file for you. It’s up to you how much information you want to provide; however, we do require at least one phone number and an email address.
There’s a mistake in the phone number that you have on file for me. How do I correct it?
If you see that a phone number we have on file for you is incorrect, choose “Add number” from the drop-down menu and enter the correct number.
Why can’t I click the “Confirm” button at the bottom of the page where you ask me to confirm my contact information?
To help keep your account secure, we need at least one phone number and an email address on file for you – please make sure that you’ve provided both before clicking “Confirm”. If you choose not to provide a mobile number, select “I don’t have a number” from the mobile drop-down menu and be sure to check the box underneath that says, “I confirm that I don’t have a mobile number”. Once you’ve completed the page correctly, you’ll be able to click the “Confirm” button.
Why do I need to enter a mobile number?
We need your mobile phone number to communicate important security information regarding your credit card(s). For example, we may send you SMS text messages to inform you of potentially fraudulent activity on your account. You can also select “I don’t have a number” from the mobile drop-down menu and check the box underneath that says, “I confirm that I don’t have a mobile number”.
If I don’t have a mobile number, can I still use online banking?
Yes, you can still use online banking without a mobile number. Please select “I don’t have a number” from the drop-down menu next to mobile and check the box underneath that says, “I confirm that I don’t have a mobile number”.
What is a primary phone number?
A primary phone number is the number you’d like us to use first to get in touch with you. By identifying a primary phone number, you help Capital One contact you quickly for account servicing purposes. If you ever need to change your phone number(s) or email address in the future, navigate to the drop-down menu in the top-right corner of the online banking site and select “Profile”.
I received a text message when I signed in to the new site for the first time. What happened?
When you confirm your mobile number, we send you a text message to make sure that we have the right phone number on file for you. If you respond “VERIFY”, you’ll have the ability to add text message alerts in the future, if you’d like. To add text message alerts on the new online banking site, click on the drop-down menu in the top-right corner of the page and select “Alerts”. If you’d prefer not to have the option to add text message alerts, respond “STOP”.
How do I view more detailed information about my credit card account?
When you sign in to your account, you’ll first see a simple overview of your credit card account(s). To see more details about your account(s), click the “View Account” button. On this detailed second page, you can view additional transaction information and statements, access rewards, report fraud or download transactions. Can’t find what you’re looking for? Click on the “More Account Services” link on the right-hand side to access even more features.
How do I download my transactions?
When you sign in to your account, you’ll first see a quick overview of your credit card account(s). To see more details, click the “View Account” button. On this detailed second page, click on the “More Account Services” link on the right-hand side and select “Download transactions”.
How do I change my personal information, like my phone number and address?
Click the drop-down arrow in the top right corner of the page and click “Profile”. Next, click the pencil icon beside your address, phone number or email address to change that information. Please note that updates will impact all of your Capital One credit card accounts linked to your online banking username.
How do I add a greeting name or photo?
Click the drop-down arrow in the top right corner of the page and click “Profile”. Click the pencil icon to add a greeting name to your account and click the circular image on the left of the page to add a photo to your account. Your greeting name and photo will appear at the top right corner of the page whenever you sign in to Capital One online banking.
Do I need to set up my preferences again?
No, you don’t. We’ve moved all your information and settings over to the new site, including your alert preferences.
How do I manage my alerts?
Click the drop-down arrow in the top right corner of the page and click “Alerts”. Click the pencil icon to change your account and security alerts. Updates will impact all your Capital One credit card accounts linked to your online banking username.
How do I sign out?
To sign out, click the drop-down arrow in the top right corner of any page and click “Sign Out”.
How is my information protected on the new site?
Capital One takes security very seriously. Nothing’s changing – the site adheres to the same privacy and security standards that you’ve had in the past.
How do I provide feedback on the new site?
To provide feedback on your experience with the new site design, simply click the megaphone icon along the left side of the page. You can access it from any page of the site. We welcome your thoughts! Please note that you may need to disable your browser’s pop-up or ad blocker in order to see the megaphone icon.