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Contact Us

Frequently Asked Questions

Questions and Answers

Search our list of questions and answers on common topics.

  • Chat with Us
    Message us through social media:
      • Monday to Friday

      • 8 a.m.-9 p.m. ET

      • Saturday to Sunday

      • 10 a.m.-6 p.m. ET

  • Call Us
    SaksFirst Credit Customer Service

    Toll-free within Canada and the U.S.

    1-855-SAKS-222 (1-855-725-7222)

    Outside of North America, call collect.

    1-469-383-3142

  • Mail Us
    Payments

    Mail your payment to:

    Saks Fifth Avenue Credit Services

    P.O. Box 306, Stn. Agincourt

    Scarborough, ON M1S 3B9

    (Be sure to write your 16-digit account number on your cheque or money order.)

    General Correspondence

    Saks Fifth Avenue Credit Services

    P.O. Box 903, Stn. Agincourt

    Scarborough, ON M1S 5M4

    Payment Investigations

    If you’ve made a payment that doesn’t show up on your account, or you made a payment to the wrong account, please contact us:

    Capital One Customer Service:

    Attn: Payment Investigations

    P.O. Box 4908, Stn. D

    Scarborough, ON M1R 4Y8

Addressing Your Concerns

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