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Contact Us

Frequently Asked Questions

Questions and Answers

Search our list of questions and answers on common topics.

  • Call Us
    SaksFirst Credit Customer Service

    Toll-free within Canada and the U.S.

    1-855-SAKS-222 (1-855-725-7222)

    Outside of North America, call collect.


    Teletypewriter (TTY) Services.


    Please note: you must call from a TTY device for this text telephone service.

  • Mail Us

    Mail your payment to:

    Saks Fifth Avenue Credit Services

    P.O. Box 306, Stn. Agincourt

    Scarborough, ON M1S 3B9

    (Be sure to write your 16-digit account number on your cheque or money order.)

    General Correspondence

    Saks Fifth Avenue Credit Services

    P.O. Box 903, Stn. Agincourt

    Scarborough, ON M1S 5M4

    Payment Investigations

    If you’ve made a payment that doesn’t show up on your account, or you made a payment to the wrong account, please contact us:

    Capital One Customer Service:

    Attn: Payment Investigations

    P.O. Box 4908, Stn. D

    Scarborough, ON M1R 4Y8

Addressing Your Concerns

Follow our step-by-step guide to let us know about your concerns.


Contact us about your privacy.

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