Ombudsman Annual Report

Capital One Bank (Canada Branch) (the "Bank") has a process in place to help you resolve any issues or complaints about your account fairly and efficiently.

The Office of the Capital One Ombudsman (the "Ombudsman") is an impartial body that reviews customer complaints that remain unresolved after having been addressed by representatives of the Bank's executives. The following is information regarding complaints handled by the Bank's Ombudsman in 2017.

Number of complaints dealt with by the Ombudsman115
Average length of time (in calendar days) taken by the Ombudsman to deal with a complaint59
Number of complaints resolved by the Ombudsman in accordance with the Bank's complaint handling procedures to the satisfaction of the person who made the complaint85

Download a PDF version of the 2017 Ombudsman Annual Report (729KB PDF). Requires the latest version of Adobe Reader®.

2016

Download a PDF version of the 2016 Ombudsman Annual Report (424KB PDF). Requires the latest version of Adobe Reader®.

Contact us:

Capital One Ombudsman
P.O. Box 511,
Stn. D
Scarborough, ON
M1R 0A4

Email: ombudsman@capitalone.com
Fax: 1-855-590-1834