Ombudsman Annual Report
Capital One Bank (Canada Branch) (the "Bank") has a process in place to help you resolve any issues or complaints about your account fairly and efficiently.
The Office of the Capital One Ombudsman (the "Ombudsman") is an impartial body that reviews customer complaints that remain unresolved after having been addressed by representatives of the Bank's executives. The following is information regarding complaints handled by the Bank's Ombudsman in 2017.
|Number of complaints dealt with by the Ombudsman||115|
|Average length of time (in calendar days) taken by the Ombudsman to deal with a complaint||59|
|Number of complaints resolved by the Ombudsman in accordance with the Bank's complaint handling procedures to the satisfaction of the person who made the complaint||85|
Download a PDF version of the 2017 Ombudsman Annual Report (729KB PDF). Requires the latest version of Adobe Reader®.
Download a PDF version of the 2016 Ombudsman Annual Report (424KB PDF). Requires the latest version of Adobe Reader®.
Capital One Ombudsman
P.O. Box 511,