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Contact Us

Frequently Asked Questions

Questions and Answers

Search our list of questions and answers on common topics.

  • Call Us
    Hudson’s Bay Mastercard Customers

    Toll-free within Canada and the U.S.

    1-866-640-7858

    Outside of North America, call collect.

    1-513-770-3782

    Hudson’s Bay Credit Card Customers

    Toll-free within Canada and the U.S.

    1-800-263-2599

    Teletypewriter (TTY) Services.

    1-800-219-1009

    Please note: you must call from a TTY device for this text telephone service.

  • Mail Us
    Payments

    Mail your payment to:

    Hudson’s Bay Credit Services

    P.O. Box 905, Stn. Agincourt

    Scarborough, ON M1S 0A3

    (Be sure to write your 16-digit account number on your cheque or money order.)

    General Correspondence

    Hudson’s Bay Credit Services

    P.O. Box 903, Stn. Agincourt

    Scarborough, ON M1S 5M4

    Payment Investigations

    If you’ve made a payment that doesn’t show up on your account, or you made a payment to the wrong account, please contact us:

    Capital One Customer Service:

    Attn: Payment Investigations

    P.O. Box 4908, Stn. D

    Scarborough, ON M1R 4Y8

Addressing Your Concerns

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