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Contact Us

Check Out Our Frequently Asked Questions

  • Call Us
    Hudson’s Bay Mastercard Customers

    Toll-free within Canada and the U.S.


    Outside of North America, call collect.


    Hudson’s Bay Credit Card Customers

    Toll-free within Canada and the U.S.


    Teletypewriter (TTY) Services.


    Please note: you must call from a TTY device for this text telephone service.

  • Mail Us

    Mail your payment to:

    Hudson’s Bay Credit Services

    P.O. Box 905, Stn. Agincourt

    Scarborough, ON M1S 0A3

    (Be sure to write your 16-digit account number on your cheque or money order.)

    General Correspondence

    Hudson’s Bay Credit Services

    P.O. Box 903, Stn. Agincourt

    Scarborough, ON M1S 5M4

    Payment Investigations

    If you’ve made a payment that doesn’t show up on your account, or you made a payment to the wrong account, please contact us:

    Capital One Customer Service:

    Attn: Payment Investigations

    P.O. Box 4908, Stn. D

    Scarborough, ON M1R 4Y8

Addressing Your Concerns

Follow our step-by-step guide to let us know about your concerns.


Contact us about your privacy.

Hudson’s Bay, Hudson’s Bay Credit, and their associated designs are trademarks of Hudson’s Bay Company.