Our Customer Service team is your first point of contact for customer service inquiries or other concerns. Please have your relevant information handy when you call or write us – for example, your account number, important dates and names of Customer Agents that you’ve spoken with.
As part of Step 1, our Customer Service team may refer you to specialized departments depending on the nature of your inquiry or concern.
Note: Our Customer Service team is unable to provide account details or personal information over email.
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Capital One Cardholders 1-800-481-3239 Capital One Customer Service P.O. Box 503, Stn. D Scarborough, ON M1R 5L1 |
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Costco Cardholders 1-800-723-3500 Capital One Customer Service P.O. Box 500, Stn. D Scarborough, ON M1R 0C2 |
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Hudson’s Bay Cardholders Hudson’s Bay Mastercard Customers Toll-free within Canada and the U.S. 1-866-640-7858 Outside of North America, call collect 1-513-770-3782 Hudson’s Bay Credit Card Customers Toll-free within Canada and the U.S. 1-800-263-2599 Hudson’s Bay Credit Services P.O. Box 903, Stn. Agincourt Scarborough, ON M1S 5M4 |
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SaksFirst Credit Cardholders 1-855-SAKS-222 (1-855-725-7222) Saks Fifth Avenue Credit Services P.O. Box 903, Stn. Agincourt Scarborough, ON M1S 5M4 |
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IHG® Rewards Club Cardholders 1-800-481-3239 Capital One Customer Service P.O. Box 503, Stn. D Scarborough, ON M1R 5L1 |
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Delta SkyMiles® Cardholders 1-888-272-4124 Capital One Customer Service P.O. Box 503, Stn. D Scarborough, ON M1R 5L1 |
If you are speaking with our Customer Service team and they are unable to resolve your inquiry or concern to your satisfaction, you can ask to speak to an Account Supervisor.