Visit hbc.com/credit/myaccount to sign in to your account.
Frequently Asked Questions
- How do I check my Hudson’s Bay Credit account balance and transactions online?
- What are the benefits I get with my Hudson’s Bay Mastercard® or Hudson’s Bay Credit Card?
- How do I access my Hudson’s Bay Rewards points account?
Visit hbc.com/credit to review the benefits of your Hudson’s Bay Mastercard or Hudson’s Bay Credit Card.
Visit hbc.com/rewards to check your Hudson’s Bay Rewards points balance.
Search our list of questions and answers on common topics.
Hudson’s Bay Mastercard Customers
Toll-free within Canada and the U.S.
1-866-640-7858
Outside of North America, call collect.
1-513-770-3782
Hudson’s Bay Credit Card Customers
Toll-free within Canada and the U.S.
1-800-263-2599
Teletypewriter (TTY) Services.
1-800-219-1009
Please note: you must call from a TTY device for this text telephone service.
Payments
Mail your payment to:
Hudson’s Bay Credit Services
P.O. Box 905, Stn. Agincourt
Scarborough, ON M1S 0A3
(Be sure to write your 16-digit account number on your cheque or money order.)
General Correspondence
Hudson’s Bay Credit Services
P.O. Box 903, Stn. Agincourt
Scarborough, ON M1S 5M4
Payment Investigations
If you’ve made a payment that doesn’t show up on your account, or you made a payment to the wrong account, please contact us:
Capital One Customer Service:
Attn: Payment Investigations
P.O. Box 4908, Stn. D
Scarborough, ON M1R 4Y8
Addressing Your Concerns
Follow our step-by-step guide to let us know about your concerns.
Privacy
Contact us about your privacy.
Hudson’s Bay, Hudson’s Bay Credit, hbc.com and their associated designs are trademarks of Hudson’s Bay Company.