Keeping your financial information safe and secure is very important to us. In fact, we promise it with our Online Guarantee.
It's unlikely that an unauthorized transaction would happen through online banking or that information obtained from the online banking site would result in the unauthorized use of your credit card account.
However, if it ever does occur, don't worry – as a Capital One® cardholder, you’re protected. We provide Zero Liability for unauthorized use of your account. That means you won’t be liable for any unauthorized transactions on your account, as long as you meet these conditions:
Check the terms and conditions of your account for more information on protection from unauthorized use.
Our strong encryption technology ensures that any data that passes between your computer and our server is secure.
We occasionally verify your identity by asking you to enter a one-time code in order to sign in to your Online Banking account. When we do this, we’ll send you the code by email or text message. To help ensure you receive this code, please make sure to keep your contact information (email address and/or mobile phone number) up to date in your Online Banking account.
Read more about our customer fraud protection promise on our website and get further information on fraud protection and fraud prevention tips.
For additional information, take a look at the Online Account Services Agreement and your Customer Agreement. This guarantee is governed by the terms of these agreements.