Online Safety and Security

Keeping your financial information safe and secure is very important to us. We want you to know what we’re doing to protect your information, and what you can do to help.

It’s unlikely that an unauthorized transaction would happen through online banking or that information obtained from the online banking site would result in the unauthorized use of your credit card account. However, if it ever does occur, don’t worry – as a Capital One cardholder, you’re protected.

Zero Liability

We provide Zero Liability for unauthorized use of your account. That means you won’t pay for any unauthorized purchases on your account, as long as you meet these conditions:

  1. You’ve used reasonable care in safeguarding your account number and card, your PIN and your password;
  2. You haven’t contributed to any unauthorized use of your account; and
  3. You notify us immediately if your account number or card is lost or stolen, if somebody discovers your PIN or if a person uses your account without your permission.

Check the terms and conditions of your account for more information on protection from unauthorized use.