Capital One is committed to several voluntary codes of conduct and public commitments designed to protect the interests of consumers.
Code of Conduct for the credit and debit card industry in Canada.
The Code of Conduct sets the principles for business practices related to the issuance and acceptance of payment cards and operation of payment card networks. View the Code on the Canadian Bankers Association website here.
Commitment on powers of attorney and joint deposit accounts.
The Commitment sets out information to help clients understand the implications of using powers of attorney and joint deposit accounts. View the Commitment on the Canadian Bankers Association website here. For more information on setting up a power of attorney for your Capital One account, see the section of this website titled “Setting Up Powers of Attorney” below.
Commitment on modification or replacement of existing products or services.
The Commitment provides consumers with assurances related to the modification or replacement of existing products and services. View the Commitment on the Canadian Bankers Association website here.
Principles of consumer protection for electronic commerce.
The Principles provide a framework for commerce over open networks, including the internet. View the Principles on the Government of Canada’s website here.
Mastercard® Zero Liability protection.
Zero Liability provides protection against unauthorized credit card use. More information is available on Mastercard’s website here.
If you have a concern regarding our compliance with a code or commitment, we want to hear about it. Visit our Contact Us page to find out how to reach us. You can also review our Complaint Resolution Process for information on resolving your concerns.