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Payment Investigations

If you've made a payment that doesn't show up on your account, or you made a payment to the wrong account, please contact us.

Contact Capital One at:

Capital One Customer Service
Attn: Payment Investigations
P.O. Box 4908
Scarborough STN D
Scarborough, ON
M1R 4Y8

Fax: 1-888-356-6481

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