Hudson's Bay

Hudson's Bay
For all Hudson’s Bay Credit inquiries, we’re here to assist you.

Online

Sign in to your account:
www.hbc.com/credit/myaccount 

Hudson's Bay MasterCard® and Credit Card Benefits: www.hbc.com/credit 

For more information about your Hudson's Bay Rewards account visit: www.hbc.com/rewards 

On Facebook and Twitter

Available Monday to Friday, 8 a.m.-9 p.m.
Saturday to Sunday, 10 a.m.-6 p.m. ET

Ask us a question on our Facebook page Ask us a question on Twitter


Hudson’s Bay MasterCard Customers

Toll-free within Canada and the U.S.:
1-866-640-7858

Outside of North America, call collect:
1-513-770-3782

Hudson’s Bay Credit Card Customers

Toll-free within Canada and the U.S.:
1-800-263-2599


General Correspondence

Hudson's Bay Credit Services
P.O. Box 903, Stn. Agincourt
Scarborough, ON
M1S 5M4

Payments

Mail your payment to:
Hudson's Bay Credit Services
P.O. Box 905, Stn. Agincourt
Scarborough, ON
M1S 0A3

(Be sure to write your 16-digit account number on your cheque or money order.)


Dispute A Charge

If you believe you were charged for a transaction you didn't make, please contact us to dispute the charge. Call or mail us at:

P.O. Box 903
Stn. Agincourt
Scarborough, ON
M1S 5M4

Phone: 1-800-263-2599
Fax: 1-866-211-2919

Payment Investigations

If you've made a payment that doesn't show up on your account, or you made a payment to the wrong account, please contact us:

Capital One Customer Service
Attn: Payment Investigations
P.O. Box 4908
Scarborough Stn. D
Scarborough, ON
M1R 4Y8

Fax: 1-888-356-6481
(Remember to reference your 16-digit account number.)


Online Phishing

If you believe you've received a phishing email that claims to be from Capital One, forward the suspicious email to abuse@capitalone.com.

You can also forward it to reportphishing@antiphishing.org (English Only).


For More Information About Your Hudson’s Bay Rewards Account

Visit www.hbc.com/rewards.

Hudson’s Bay, Hudson’s Bay Credit, hbc.com and their associated designs are trademarks of Hudson’s Bay Company.