Capital One


For all Capital One® and IHG® Rewards Club card inquiries, we’re here to assist you.

Online and Mobile Banking

Sign in to online banking to chat with us or download our app to access your account on the go.

Don’t have an Account?

Sign up now.

On Facebook and Twitter

Available Monday to Friday, 8 a.m.-9 p.m.
Saturday to Sunday, 10 a.m.-6 p.m. ET

Ask us a question on our Facebook page Ask us a question on Twitter 


Customer Service

Toll-free within Canada and the U.S.
1-800-481-3239

Outside of Canada or the U.S. Call us collect.
1-804-934-2010

Hearing-impaired.
1-800-219-1009

Apply for a Credit Card

1-877-277-5901

Want to know the status of your application?

Click "Chat Now" at the top of this page and an agent will be happy to help, or you can call 1-877-277-5901 and say "Application Status."

Lost your Card?

Call us or sign in to online banking to request a new card.


General Correspondence

Capital One Customer Service
P.O. Box 503
Scarborough Stn. D
Scarborough, ON
M1R 5L1

Payments

Mail your payment to:
Capital One
P.O. Box 521
Scarborough Stn. D
Scarborough, ON
M1R 5S4

(Be sure to write your 16-digit account number on your cheque or money order.)


Dispute A Charge

If you believe you were charged for a transaction you didn't make, please contact us to dispute the charge. Sign in to online banking or mail us at the following address:

Capital One Customer Service
Attn: Merchant Resolution
P.O. Box 501
Scarborough Stn. D
Scarborough, ON
M1R 5K9

Phone: 1-866-381-0447
Fax: 1-888-435-4217

Payment Investigations

If you've made a payment that doesn't show up on your account, or you made a payment to the wrong account, please contact us:

Capital One Customer Service
Attn: Payment Investigations
P.O. Box 4908
Scarborough Stn. D
Scarborough, ON
M1R 4Y8

Fax: 1-888-356-6481
(Remember to reference your 16-digit account number.)


Online Phishing

If you believe you've received a phishing email that claims to be from Capital One, forward the suspicious email to abuse@capitalone.com.

You can also forward it to reportphishing@antiphishing.org (English Only).


For More Information on Your IHG® Rewards Club Account

Visit www.ihgrewardsclub.ca or call 1-888-211-9874.