Keeping your financial information safe and secure is very important to us. In fact, we promise it with our Online Guarantee.
It's unlikely that an unauthorized transaction would happen through online banking or that information obtained from the online banking site would result in the unauthorized use of your credit card account.
However, if it ever does occur, Capital One will reimburse you 100% for any unauthorized transactions as long as you didn't share your online banking password with anyone, you let us know about the unauthorized transactions within 30 days and you help us out if an investigation is needed.
Let us know as soon as possible by calling 1-800-481-3239 and be sure to assist us as best you can if we have to launch a fraud investigation.
Read more about our customer fraud protection promise on our website and get further information on fraud protection and fraud prevention tips.
For additional information, take a look at the Online Account Services Agreement and your Customer Agreement. This guarantee is governed by the terms of these agreements.