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1-800-481-3239
(Within Canada and the U.S.)

0-804-934-2001
(International - call us collect)
With Online Banking, track recent purchases, send a secure message, dispute a charge, and update your personal profile.
  Enrol
Apply for an offer you received in the mail.
Customer Service 
Credit Card Application
Dispute a Charge
Addressing Your Concerns
Fraud Prevention
Payment Investigations
Privacy
Credit Bureaus
  Contact Us

Customer Service

  • Report a card lost or stolen
  • Balance inquiries
  • Transfer a balance
  • Dispute a charge
  • Transaction history
  
 
Toll-free within Canada and the U.S.: 1-800-481-3239
International - call us collect: 0-804-934-2001

Our Customer Relations line is open 24/7.
  General Correspondence

Capital One Customer Relations
P.O. Box 503
Scarborough STN D
Scarborough, Ontario
M1R 5L1

You can also send us a secure message from your online banking account. If you're not already enrolled, sign up now.
 
  Make a Payment

Mail your payment in the envelope provided with your statement to:

Capital One 
P.O. Box 521
Scarborough STN D
Scarborough, Ontario
M1R 5S4

(Be sure to write your 16-digit account number on your cheque or money order.)
Credit Card Application
Apply for a credit card: 1-877-277-5901

Check the status of your credit card application: 
1-877-277-5901, option 3
Dispute a Charge
Capital One Customer Relations
Attn: Merchant Resolution
P.O. Box 501
Scarborough STN D
Scarborough, Ontario
M1R 5K9
Addressing Your Concerns 

Learn More about how we work to address any complaints or queries you may have about your credit card account.
Fraud Prevention
If you believe you have received a phishing e-mail that claims to be from Capital One, forward the suspicious e-mail to abuse@capitalone.com.

You can also forward the phishing e-mail to reportphishing@antiphishing.org or contact the Financial Consumer Agency of Canada (FCAC) toll-free at
1-866-461-3222.
Payment Investigations
  Capital One Customer Relations
Attn: Payment Investigations
P.O. Box 4908
Scarborough STN D
Scarborough, Ontario
M1R 4Y8

Fax: 1-888-356-6481
Privacy
  Let us know if you'd like to be added or removed from our marketing list.

 

Mail:
Capital One
C/O Do Not Solicit or Privacy Officer
P.O. Box 503
Scarborough STN D
Toronto, ON
M1R 5L1

Phone:
1-877-277-5901, option 5

If you have a sensory disability such as blindness or hearing impairment, please call us toll-free at 1-800-219-1009.

Privacy Officer
To contact our Privacy officer for any other reason, please write to:

Privacy Officer - Capital One Canada
P.O. Box 508
Scarborough Stn D
Scarborough ON
M1R 5L6
Credit Bureaus

 

 Equifax Canada Inc.
Web site:  www.equifax.ca
Phone: 1-800-465-7166
Fax: 1-514-355-8502		 Trans Union of Canada
Web site:  www.transunion.ca
Phone: 1-800-663-9980 or
1-905-525-0252


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